FAQs – Frequently Asked Questions 

DOES IT COST MONEY TO GET A QUOTE?
No, there is no fee for our vacation planning services. Just click on “SEND REQUEST” button and give us your requirement, Buffalo Cave Tours team is glad to assist you anytime.

WHERE CAN I FIND MY ITINERARY ONCE MY TRIP IS BOOKED?
There is a detailed itinerary on our website. But once your booking is confirmed, our team will send you the detailed itinerary directly to your email, whataspp ..

HOW DO I CANCEL A TRIP?
You can cancel your trip via sending email, texting or calling Buffalo Cave Tour team. There is also a detailed cancellation policy of Buffalo Cave Tours.

CAN I MAKE ANY CHANGES TO THE ITINERARY OF MY TRIP?
Buffalo Cave Tours organize both group tour and private tour.
For group joining tour, please make sure you are happy with your group trip itinerary before booking because we are unable to change them for individual travelers.
For private tour we could customize the trip based on your need.

HOW MANY PEOPLE WILL BE ON MY GROUP JOINING?
On most of our group joining tour you’ll be part of an intimate group of 10 – 15 people, though our group sizes are on average 10 people.

DO TOUR NEED A MINIMUM NUMBER OF TRAVELLERS BEFORE DEPARTING?
No, our tours are guaranteed to depart, even with just one passenger. So you could get us all to yourself! However, if you are the only person and would like to move to another day when there are other passengers, please contact our team for more support.

ARE YOUR TOUR SUITABLE FOR LGBTQI TRAVELLERS?
Of course. Everyone should feel comfortable on a tour with us and we know that many of our travelers are part of the LGBTQI community. Just remember to be mindful of local laws and customs.

DO YOU CATER FOR DIETARY REQUIREMENTS ON TOUR?
We can cater for dietary requirements, provided you advise us in advance. When you book your trip, please make a note that you need a modified menu. Our staff will do everything in their power to ensure your needs are met.

WHAT IS THE STARTING POINT FOR MY TOUR? CAN I BE PICKED UP?
The tour meeting point is at our buffalo cave tour via address Dam Khe, Ninh Hai, Hoa Lu Dis, Ninh Binh Province. We also provide pickup services if your stay is located in Tam Coc area. Please advise us your accommodation address for the best support.

WILL TOURS BE CANCELLED IN BAD WEATHER?
We don’t want you to miss out on your tour just because of a little rain so most tours will go ahead in all weather conditions. However, if tours are cancelled under extreme circumstances, your guide will contact you to move your tour to another day.

IS TIPPING COMMON IN OTHER PARTS OF THE WORLD?
Yes, tipping is commonplace in most parts of the world, particularly in the service industry (that includes tour guides!). Although our trips are inclusive of all costs and we ensure our guides and local staff are paid fairly, tips are always welcome.

HOW DO I PROVIDE FEEDBACK AFTER MY TRIP?
Buffalo Cave Tours welcome all comments, and appreciate you taking the time to respond. We’re always re-evaluating our tours to offer the best experience, and your feedback helps us immensely. You can give feedback to Buffalo Cave Tour directly to us via email, text or send it on other social media as Tripadvisor, Facebook, Instagram …