PAYMENT
Once you have made a booking, there is a required deposit to Buffalo Cave Tours to confirm the booking. Full payment must be made 48 hours in advance to secure your booking. Failure to pay the booking fee will mean your place will be available to other potential customers.

TOUR INCLUSIONS
Buffalo Cave Tours includes different services in terms of included activities, meals and transport. These details are included on the tours web page. Buffalo Cave Tours reserves the right to change inclusions as listed due to operational or other factors.

CHILDREN POLICY

  • Children from 5-8 years old will be charged 50% adult price
  • Children under 5 will be free of charge

CANCELLATION POLICY

Do not assume that the tour is canceled because it is raining outside. It is quite common that it can be raining in one part of the village and not raining in another.
Be prepared to get wet! We do not provide any rain coat due to hygienic reasons, so please bring your own lightweight jacket with you. It is possible to purchase plastic disposable ponchos however we do not recommend this as they are terrible for the environment!
Should it be raining in the morning of the tour, we will generally still proceed as the rain usually clears around dawn. If heavy rain and risky conditions persist for more than 1 hour after departure time we will cancel the tour.

CANCELLATION BY YOU
Should you (the client) choose to cancel a booking, Buffalo Cave Tours must be notified in person, by call or by email.
The following cancellation fees apply for our day tours:

  • Cancel within 48 hours before departure date: 100% charge
  • Cancel at least 2 days before departure date: 50% charge
  • More than 7 days before departure, full refund of deposit 

Note: in some cases the deposit may equal the full value of the tour

Buffalo Cave Tours reserves the right to change advertised itineraries before or during a tour in the interests of safety resulting from war, disease, natural disasters, safety, or changed local conditions. The tour leader or guide during a tour has the right to make any necessary changes to the itinerary for the reasons listed. Any client not adhering to changes made for these reasons will be deemed to have left the tour and is no longer under the care of Buffalo Cave Tours.

PERSONAL RESPONSIBILITIES
Due to the nature of the style and locations that Buffalo Cave Tours operate in, Buffalo Cave Tours and their guides, leaders, and support staff do not accept responsibility for any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of departure to time of return arising out of any such adventure trip organised by Buffalo Cave Tours.

Equipment Liability: Any loss or damage to tour equipment, resulting from improper use and/or failure to follow instructions with regards to safety and operation, will be charged to the customer to the equivalent value of the repair or replacement costs.